Privacy Policy/Legal Information

Last updated: July 18, 2025

Welcome to Clinica Dental Noruega. Your privacy and the security of your personal data are of utmost importance to us. This policy describes how we collect, use, protect and share your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Spanish law.

1. Data Controller

The legal entity responsible for the processing of your personal data is:

Clinica Dental Noruega SLU with corporate number/CIF B92433473 with address: Avenida Clemente Diaz Ruiz 4, Edificio Tres Coronas, 29640 Fuengirola, Spain. Email: info@clinica-dental-noruega.com Phone: +34952476880.

We, as data controllers, ensure that your data is processed in a lawful, correct and transparent manner.

2. GDPR – Processing of Personal Data

What personal data do we collect?

We may collect and process the following categories of personal data:

  • Identification data: Name, date of birth, Id number/ NIE, workplace/school.
  • Contact data: Address, email address, telephone number.
  • Health data (Special categories): Information about your oral and dental health, medical history, medication, previous treatment, x-rays, medical records, treatment plans and other information necessary to provide you with safe and effective care.
  • Financial information: Payment information, invoices and information related to any insurance.
  • Technical data: IP address, browser information, geographical location and other data collected via cookies when you visit our website (see section 9 on cookies).
  • Communication: Correspondence via letter, email, contact form or social media.
  • Marketing: The collection of information to improve our communication with existing and potential patients.

3. How we collect your personal data

We collect personal data in the following ways:

  • Directly from you: When you book an appointment, visit our clinic, fill out forms, communicate with us by phone, email or social media.
  • From other sources: In some cases, we may need to obtain information from other healthcare providers, insurance companies or public registers, but only with your consent or if required by law.

How long do we keep your data?

We only keep your personal data for as long as necessary for the purposes for which it was collected. Patient records are kept according to the time frames established in Spanish healthcare legislation. Financial transactions are kept according to the Accounting Act. Data collected with your consent is kept until you withdraw your consent.

4. Purposes and legal basis for processing

We process your personal data for the following purposes and on the following legal grounds:

  • To provide dental care and healthcare services:
    • Purpose: Diagnosis, treatment, follow-up and administration of your care.
    • Legal basis: The processing is necessary for reasons related to preventive healthcare, medical diagnosis, provision of healthcare or treatment, or management of healthcare services (Article 9.2 h GDPR). We also have a legal obligation to document your care in accordance with the Patient Data Act.
  • To administer the patient relationship:
    • Purpose: Booking, appointments, reminders, invoicing and payment processing.
    • Legal basis: Performance of contracts (when you book an appointment, we enter into a contract to provide a service) and legitimate interest (for the efficient administration of the clinic).
  • To comply with legal obligations:
    • Purpose: Accounting, reporting, reporting to authorities and compliance with requirements in the Patient Data Act, archive legislation, etc.
    • Legal basis: Legal obligation.
  • To develop and improve our services:
    • Purpose: Quality assurance, internal statistics and analysis to improve our healthcare processes and services.
    • Legal basis: Legitimate interest. We use de-identified or aggregated data to the greatest extent possible for this purpose.
  • For our marketing:
    • Purpose: Sending out information letters via email or social media.
    • Legal basis: We always request consent for these. You have the right to withdraw your consent whenever you want.

5. How we protect your personal data

We take appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, dissemination or destruction. This includes, among other things:

  • Access controls: Restricting access to personal data, only to be accessed by personnel who need it to perform their duties.
  • Encryption: Using encryption for sensitive data.
  • Firewalls and security software: To protect our networks and systems.
  • Confidentiality agreements: All personnel who handle personal data are bound by a duty of confidentiality.
  • Backup: Regular backups of data to prevent loss.

6. Who we share your personal data with

We only share your personal data when necessary and with the highest possible security:

  • Within the clinic: Only with personnel who need the information to be able to provide you with care or for administration.
  • Referrals to specialist care: If we need to refer you to a specialist or other healthcare provider, we will only share the necessary information with your consent.
  • Laboratories and dental technicians: To produce X-rays, crowns, bridges, dentures, etc., we share relevant data with subcontractors with whom we have data processing agreements to ensure that they also comply with the GDPR.
  • Authorities: If we have a legal obligation to disclose data to, for example, the Spanish 
  • Tax Agency, social services or the police.
  • Payment intermediaries: When paying for healthcare services.
  • Insurance companies: Only with your explicit consent if required for reimbursement or to handle cases.

We will never sell your personal data to third parties.

7. Transfer to third countries

We strive to process your personal data within the EU/EEA. If, in the unlikely event, personal data is transferred to a country outside the EU/EEA, we will ensure that the transfer takes place in accordance with applicable law, for example by using the EU Commission’s standard contractual clauses and additional safeguards where necessary.

8. Your Rights under the GDPR

You have the following rights regarding your personal data:

  • Right of access: You can request a copy of the data we hold about you.
  • Right to rectification: You can request that inaccurate or incomplete information be corrected.
  • Right to erasure (“right to be forgotten”): You can request that your data be erased if it is no longer necessary or if there is no legal basis for retaining it (note that this does not apply to patient records that we are legally obliged to keep, and accounting records).
  • Right to restriction: You can request that the processing of your data be restricted in certain circumstances.
  • Right to data portability: You have the right to receive the data you have provided to us in a structured, machine-readable format.
  • Right to object: You can object to processing based on legitimate interest.
  • Right to lodge a complaint: If you believe that we are processing your data in breach of the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Authority, Agencia Española de Protección de Datos (AEPD).

If you wish to exercise any of your rights, please contact us using the contact details in section 1.

9. Cookie Policy

What are cookies?

A cookie is a small text file that is stored on your computer, tablet or mobile phone when you visit a website. Cookies are used to make websites work more efficiently and to provide information to the website owner.

How do we use cookies?

We use cookies for the following purposes:

  • Necessary cookies: Required for the website to function properly, for example to manage appointment booking systems. These cannot be turned off.
  • Analytical cookies (Performance): Helps us understand how visitors use our website by collecting anonymous data (e.g. via Google Analytics). This helps us improve the functionality and content of the website.
  • Functional cookies: Used to remember your choices, such as language settings, to provide a more personalized experience.

Manage your cookie settings

When you first visit our website, you will be greeted with a cookie banner where you can consent to the use of non-essential cookies. You can change or withdraw your consent at any time. You can also set your browser to block or warn you about cookies, but this may result in parts of the website not working properly.

10. Legal Aspects and Disclaimer

  • Intellectual Property Rights: All content on this website, including texts, images and logos, belongs to Clinica Dental Noruega or its licensors and is protected by copyright laws.
  • Disclaimer: The information on this website is of a general nature and should not be considered a substitute for professional medical advice. For diagnosis and treatment proposals, a personal consultation at the clinic is required.
  • Applicable law and jurisdiction: Any disputes arising in connection with this website and its terms and conditions shall be governed by Spanish and European law and shall be settled in the Spanish courts, primarily in Fuengirola, Málaga.

If you have any questions about our privacy policy, you are welcome to contact us.

Dentist Fuengirola Spain